Shipping & Returns

Our current estimated processing time outside of sale periods is: 2-7 business days.

 

Free shipping in Australia $150+

Free shipping Rest of the World $300+

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AUSTRALIA WIDE SHIPPING*

$9 – Standard Parcel: 3-6 working days after dispatch

  • Tracking available
  • Carbon neutral 

$13 – Express Parcel: 1-4 working days after dispatch

  • Tracking available
  • Carbon neutral 

Free standard shipping in Australia $150+

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INTERNATIONAL SHIPPING* | We ship worldwide!

$22 – Standard Parcel: 8-14 business days after dispatch (between major metro areas)

$40 – Express Parcel: 6-10 business days after dispatch (between major metro areas)

  • Tracking (inc. email notifications) available
  • Signature on delivery available
  • SMS tracking notifications available

Please be aware: Processing times at your local customs may occur

International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. 

Free standard shipping Rest of the World $300+

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WARRANTY & RETURNS*

All items purchased from Hope The Studio are handmade by us with love and care. Each item is checked over before being packaged and sent to all of our customers.

 

Warranty

Regretfully from time to time your items may be damaged during transit. If you identify a problem with your Hope The Studio piece please contact us within 72 hours after delivery providing a video of the issue. As part of the automatic consumer guarantee we will issue a remedy such as:

  • refund
  • repair
  • replacement
  • compensation

 

Returns100% Gratefulness Guarantee 

According to the Australian law consumers do not have the right to return a product if they change their mind. However we want you to be 100% happy with your Hope The Studio pieces. Therefor we offer a store credit for the returned item(s).  Please get in touch with us within 72 hours after your order was delivered. Returns must be shipped back to us in their original packaging, the shipping costs are held by the consumer.

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CANCELLATIONS*

Our products are handmade with love, often upon order. If you wish to cancel your Hope The Studio order after it has been placed, it might be, that we are already working on it. In that case we will charge you with a $10 cancellation fee.

 

* all prices in Australian Dollars (AUD)